Legislative framework on passenger rights on multimodal journeys with integrated tickets under a single purchase contract

FACT SHEET NO.: Cat-No.5 / Subcat-No.5.2

5. Efficiency standards & Flanking measures

5.2 Standards: passenger rights

Legislative framework on passenger rights on multimodal journeys with integrated tickets under a single purchase contract

To establish and complete the appropriate legislative framework on passenger rights with measures covering passengers on multimodal journeys with integrated tickets under a single purchase contract. EU passenger rights legislation needs to ensures uniform access conditions for passengers and a basic level of service quality, to ensure both a level playing field for the industry and a European standard of protection for the citizens. Passengers should expect a transport service that guarantees non-discrimination, assistance in case of disruption of their journey, transparency of travel conditions, dignity of treatment and full respect of the terms of their contract.

Germany: Rail&Fly , AIRail
France: tgvair, TGV Air France (France - Belgium)
Sweden: Flyrail (SAS airlines, Statens Jarnvagar)
UK: PLUSBUS
Italy: IoViaggio Lombardia, Metrebus Lazio

The TPM aim at ensuring both a level playing field for the industry and a European standard of protection for the citizens, also in the context of promoting a competitive and sustainable expansion of collective multimodal passenger transport. In this way, the rules on EU passenger rights facilitate also mobility and social integration.
Passenger rights are based on three cornerstones:
- non-discrimination;
- accurate, timely and accessible information;
- immediate and proportionate assistance.

Possible (minor) change

Possible (minor) change

Possible (minor) change

[1] European Commission (2011): IMPACT ASSESSMENT, Accompanying document to the WHITE PAPER - Roadmap to a Single European Transport Area – Towards a competitive and resource efficient transport system
[2] European Commission (2010): DG Energy and Transport (2010), EVALUATION OF REGULATION 261/2004
[3] European Commission (2005): Commission Communication "Strengthening passengers rights within the European Union"
[4] European Commission (2011): COMMUNICATION FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL - A European vision for Passengers: Communication on Passenger Rights in all transport modes
[5] https://www.lufthansa.com/de/en/AIRail-just-like-flying
[6] http://www.bahn.com/i/view/GBR/en/prices/germany/rail_and_fly.shtml
[7] http://agence.voyages-sncf.com/vol/tgvair.aspx
[8] http://www.flyrail.se/